Legal information
Version: [OPEN: 1.0] · Effective: [OPEN: publication date]
Who provides HidzoVPN#
HidzoVPN is provided by HidzoVPN, Inc., a corporation organized under the laws of the State of Florida, United States (Florida Department of State document number P25000060442). HidzoVPN, Inc. provides the HidzoVPN apps, websites and services.
HidzoVPN, Inc. was formerly Nebulavpn, Inc., a California corporation [COUNSEL: Florida corporate and U.S. trademark counsel to confirm wording; consider adding "(shown in some places as 'NebulaVPN Inc.')"].
Company details#
| Item | Details |
|---|---|
| Legal name | HidzoVPN, Inc. |
| Type of entity | Florida profit corporation |
| Florida document number | P25000060442 |
| Business address | [OPEN: address where the business is established — DEC-2026-001 §4.4; RSK-046] |
| Mailing address | 7901 4th Street North, Suite 9375, Saint Petersburg, FL 33702, United States |
| Registered agent in Florida | Northwest Registered Agent LLC, 7901 4th Street North, Suite 300, Saint Petersburg, FL 33702, United States [COUNSEL: publish or omit] |
| Telephone | [OPEN: company-owned number that is answered — QN-01-015] |
| Website | https://hidzovpn.com |
| VAT or other tax identification number | [OPEN: only if registered — BRF-2026-001 P2-6] |
How to contact us#
| Purpose | Contact |
|---|---|
| Help with the app, your account or a web purchase | [email protected] |
| Purchases made through the App Store or Google Play (refunds and billing) | App Store: Apple handles billing and refunds (reportaproblem.apple.com). Google Play: request a refund from Google Play, or write to [email protected] as described in our Refund and Cancellation Policy |
| Privacy questions and requests about your personal information | [OPEN: [email protected] — mailbox to be created]. See our Privacy Policy for how requests are handled |
| Reporting a security vulnerability | [OPEN: [email protected] — mailbox to be created]. See our Vulnerability Disclosure Policy and https://hidzovpn.com/.well-known/security.txt [ENGINEERING] |
| Reporting abuse of our service (spam, attacks or other misuse coming from our servers) | [OPEN: [email protected] — mailbox to be created]. See our Acceptable Use Policy |
| Complaints about our service | [email protected]. Sections 27 and 28 of the Terms of Service explain how disputes are handled |
| Legal notices | [OPEN: [email protected] — mailbox to be created], with a copy by post to the mailing address above |
| Requests from courts, government or law-enforcement authorities | [OPEN: [email protected] — restricted mailbox to be created]. See our Law Enforcement Guidelines [OPEN: link — POL-LE-001] |
[OPEN: state an acknowledgement time for each channel only if operations can meet it]
Sending us legal notices or court papers#
Legal notices to HidzoVPN, Inc. can be sent in writing to the legal-notices email address above, with a copy by post to our mailing address. Service of process on HidzoVPN, Inc. in Florida may be made on our registered agent. Nothing on this page limits any method of service or notice permitted by law.
Our apps#
Our apps are published on the Apple App Store under the developer name "HidzoVPN, Inc." and on Google Play under the developer name [VERIFY: current Google Play developer name after BRF-2026-001 P0-2]. We also offer an Android app for download from our website at [ENGINEERING: official download URL]; we publish the SHA-256 checksum of the current release and the fingerprint of our signing certificate at [ENGINEERING: URL]. We distribute our apps only through the sources listed above. Copies obtained from other sources are not distributed by us and may have been modified.
Trademarks#
HidzoVPN and the HidzoVPN logo are trademarks of HidzoVPN, Inc. [COUNSEL: wording while U.S. application 99461233 is pending; no ® symbol until registration issues — BRF-2026-001 P0-5; confirm the Company owns the logo (designer assignment)]
Our legal documents#
| Document | Link |
|---|---|
| Terms of Service | [OPEN: link on publication] |
| Privacy Policy | [OPEN] |
| Refund and Cancellation Policy | [OPEN] |
| Acceptable Use Policy | [OPEN] |
| Cookie Notice | [OPEN] |
| Account and Data Deletion Policy | [OPEN] |
| List of Service Providers | [OPEN] |
| Law Enforcement Guidelines | [OPEN] |
| Vulnerability Disclosure Policy | [OPEN] |
Earlier versions of these documents are available on request at the legal-notices address. [OPEN: or publish a version archive]
Information for users in the European Union and the United Kingdom#
[COUNSEL: EU/UK counsel to confirm each item below before publication — RSK-049]
| Item | Details |
|---|---|
| Point of contact for authorities of EU Member States, the European Commission and the European Board for Digital Services (Digital Services Act, Article 11) | [OPEN: dedicated email address]. Languages: [OPEN: English and an official language of the Member State where our Article 13 representative is established — DSA Art. 11(3)] |
| Point of contact for users of our service (Digital Services Act, Article 12) | [OPEN: at least two means, e.g. email and a web form, not relying solely on automated tools — DSA Art. 12(1)] |
| Legal representative in the European Union (Digital Services Act, Article 13) | [OPEN: name, postal address, email address and telephone number of the representative, once designated] |
| Representative in the European Union and in the United Kingdom for data-protection matters (GDPR Article 27; UK GDPR Article 27) | [COUNSEL: whether required; if so, name and contact details] |
| Geographical address, telephone number and email address | See "Company details" above |
Information for California users#
[COUNSEL: optional precautionary notice under Cal. Civ. Code §1789.3 — applicability to a VPN service is doubtful (§1789.2(d)); if included, state the provider's name, address and telephone number, a reference to the charges shown at purchase, how to resolve a complaint ([email protected]), and the Complaint Assistance Unit of the Division of Consumer Services, California Department of Consumer Affairs, [VERIFY: current address and telephone number on dca.ca.gov].]
Language#
This page is written in English. Translations are provided for convenience; if a translation differs from the English text, the English text prevails, unless the law of your place of residence requires otherwise.