Account and Data Deletion
Version: 1.0 [OPEN] · Effective: [OPEN: date]
This notice explains how to delete your account in the HidzoVPN app and your personal information. It is issued by HidzoVPN, Inc., a Florida corporation, and supplements our Privacy Policy. [OPEN: the app and developer name shown here must match the Google Play listing — Google Play Help 13327111]
1. Your subscription#
- If you bought Premium on our website, deleting your account also cancels its renewal, and you will not be charged again [ENGINEERING: automatic cancellation of the Stripe subscription when the account is deleted]. Deletion does not by itself give a refund for the current period; see our Refund and Cancellation Policy.
- If you pay through Apple or Google, deleting your account does not cancel your subscription. Cancel it first in your Apple or Google account, as explained in our Refund and Cancellation Policy; otherwise Apple or Google will continue to charge you. [ENGINEERING: the in-app deletion flow shows this warning and a link to the store's subscription page]
2. How to delete your account#
| Where | How |
|---|---|
| In the app | [ENGINEERING: Settings → Account → Delete account] |
| On the web (you do not need the app) | [ENGINEERING: https://hidzovpn.com/delete-account] — sign in with a one-time code sent to your account email and confirm |
| By email | Email [OPEN: [email protected]] from your account email with the subject "Delete Account" |
We may ask you to confirm the request from your account email, or while signed in to the app, before we delete anything. We will email you when the deletion is complete. [ENGINEERING: revoke Sign in with Apple tokens and disconnect Google sign-in on deletion]
3. Deleting data without deleting your account#
You can ask us to delete particular information, such as support conversations or diagnostic reports, without closing your account. Email [OPEN: [email protected]] and tell us what you want deleted. [ENGINEERING: confirm which categories can be deleted separately]
4. If you use HidzoVPN without an account#
Information linked to your installation is removed from our active systems [ENGINEERING: when — e.g. after X days of inactivity or when you delete the app and the installation identifier expires]. You can also ask us to delete it by emailing [OPEN: [email protected]] with the installation identifier shown in [ENGINEERING: Settings → About]. We may ask you to confirm the request from the app on that device [ENGINEERING].
5. What we delete and what we keep#
| Information | What happens |
|---|---|
| Account information (email, account identifier, linked devices, settings) | Deleted from our active systems within 30 days after we receive your request, or after you confirm it if we ask you to [ENGINEERING] |
| Connection information | Deleted on the schedule in Section 11 of our Privacy Policy; any that still exists when you delete your account is deleted within [ENGINEERING] |
| Support messages | Deleted when you delete your account, unless needed for an open refund, dispute or legal matter |
| Analytics and advertising measurement linked to your account or device | Deleted or de-identified in our systems; we send deletion requests to our service providers [ENGINEERING: list] |
| Purchase, refund, tax and accounting records | Kept for the period tax and accounting law requires [VERIFY and tax counsel: U.S. and Florida periods; EU VAT records for digital services may require up to 10 years] |
| Records needed to prevent fraud or abuse, including device and payment identifiers blocked under our Acceptable Use Policy | Kept for up to 24 months, or longer only for a documented incident or legal claim [ENGINEERING and COUNSEL] |
| Information covered by a legal hold, a preservation request or an open dispute | Kept until the hold or dispute ends, then deleted |
| A record of your deletion request | Kept up to 5 years to show that we handled it [COUNSEL] |
| Backups | Deleted information is removed when backups expire, within [ENGINEERING: 90 days] |
Information held by Apple and Google [COUNSEL: and our payment processor, for its own purposes — POL-SUB-001 A.1] [OPEN — BRF-2026-001 D4: and advertising providers in the Free Service], acting as independent businesses, is not deleted by us. You can contact them directly.
6. After deletion#
Deletion cannot be undone. You will lose your linked devices and settings. If you still have an Apple or Google subscription, it continues until you cancel it with them [ENGINEERING: whether it can be restored to a new account]. You can create a new account later, unless we closed your account under our Acceptable Use Policy.
7. Questions#
Email [OPEN: [email protected]]. See our Privacy Policy for your other rights.