Version: 2.2 [OPEN] · Effective: [OPEN]
Please read these Terms carefully. They explain how your subscription renews automatically and how to cancel it, what we are and are not responsible for, and how disputes are resolved. [COUNSEL]
These Terms of Service ("Terms") are an agreement between you and HidzoVPN, Inc., a Florida corporation ("HidzoVPN", "we", "us" or "our"). They apply to the HidzoVPN apps, websites, VPN service, accounts, billing, support and related services that link to these Terms (together, the "Services"). "Premium" means the paid HidzoVPN plan described in Section 5.2. The "Free Service" means use of the Services without a paid plan. A "Billing Provider" is Apple, Google or, for purchases on our website, HidzoVPN.
You accept these Terms when you tick the box or tap the button that says you agree to them, which we show before you create an account, start a trial or make a purchase [ENGINEERING]. If you do not agree, do not use the Services. From their effective date, these Terms replace the Terms of Service dated 1 September 2025 [COUNSEL].
1.1 These documents are part of these Terms: the Acceptable Use Policy; the Refund and Cancellation Policy; the plan, price, trial and offer terms shown to you at checkout; and any additional terms we show you for a specific feature. Our Privacy Policy explains how we handle personal information; it is not part of this contract, but we recommend that you read it.
1.2 If two of these documents conflict, this order applies: (a) mandatory law; (b) the terms shown and accepted at checkout; (c) for purchases billed by Apple or Google, the rules of that store for billing, cancellation and refunds; (d) feature-specific terms; (e) these Terms; (f) the Acceptable Use Policy and the Refund and Cancellation Policy. However, where the Refund and Cancellation Policy gives you more rights than these Terms, it prevails.
HidzoVPN, Inc. is a Florida profit corporation, Florida Department of State document number P25000060442. Our mailing address is 7901 4th Street North, Suite 9375, Saint Petersburg, FL 33702, United States. Our business address, telephone number and contact addresses for each purpose are listed on our Legal Information page at [OPEN]. Customer support: support@hidzovpn.com.
3.1 You must be at least 18 years old and able to enter into a binding contract. [OPEN]
3.2 If you use the Services for an organization, you confirm that you are authorized to accept these Terms for it, and "you" includes that organization.
3.3 You may not use the Services where the law, including sanctions and export-control law, prohibits us from providing them to you (Section 26).
4.1 Guest access. Some features of the Free Service can be used without an account. Guest access may use automatic server selection, limit session length and apply waiting periods between sessions [ENGINEERING]. [OPEN]
4.2 Accounts. An account is needed for Premium, restoring purchases and using more than one device. Sign-in methods are those shown in the app [ENGINEERING].
4.3 Your responsibilities. Give accurate information and keep it up to date. Keep your email account, one-time codes and devices secure. Tell us at support@hidzovpn.com if you think someone has accessed your account. We may ask you to verify your identity before we act on account requests.
4.4 Devices and sharing. Unless your plan says otherwise, a Premium account may be used on up to five supported devices that you own or control, with up to five simultaneous connections [ENGINEERING]. You may not sell, rent, share publicly or resell access to your account.
5.1 Free Service. The Free Service includes VPN connectivity with the limits shown in the app [ENGINEERING]. We may change or end the Free Service at any time.
5.2 Premium. Premium features are those described in the offer, store listing or checkout screen when you buy [ENGINEERING].
5.3 Platforms. The Services are available only on the platforms for which we offer an official download [ENGINEERING]. Beta and preview features may change or be withdrawn.
6.1 We give you a personal, limited, revocable, non-exclusive and non-transferable license to install and use our apps on devices you own or control, only to use the Services in line with these Terms.
6.2 You may not, except where the law expressly allows it or as permitted by our Vulnerability Disclosure Policy: copy, modify or distribute the software; reverse engineer or decompile it; remove notices; bypass subscription checks, device limits or other technical controls; modify our apps to remove or bypass advertising in the Free Service; or resell or provide the Services to others as a commercial service without our written permission.
6.3 Open-source components are licensed under their own licenses, which prevail for those components. [ENGINEERING]
7.1 When the connection is active and working, the VPN encrypts traffic between your device and the VPN server you connect to [ENGINEERING]. It does not make you anonymous, protect your device from malware or phishing, or stop websites, apps or your device from identifying you by other means.
7.2 You are responsible for checking that the VPN is connected, keeping your device and apps updated, and paying your internet and mobile-data charges.
7.3 We do not guarantee access to any particular website, app, streaming service or content. Other services may block VPN traffic. A server location shown in the app may be a virtual location that differs from the physical location of the server [ENGINEERING].
7.4 Speed and availability depend on factors outside our control. Any description of speed or performance is not a guaranteed minimum.
7.5 You are responsible for complying with the laws of the place where you use the Services. Some countries restrict or prohibit the use of VPNs. The fact that our app can be downloaded in a country does not mean that its use there is lawful.
7.6 If your personal safety depends on protecting your identity or your communications, do not rely on the Services as your only protection.
You must use the Services lawfully and in accordance with our Acceptable Use Policy, which forms part of these Terms. The Acceptable Use Policy sets out the restrictions that apply to your use of the Services, how we learn of and handle possible abuse, the measures we may take (including automated measures), how a person reviews appeals, and how to complain [COUNSEL].
9.1 Premium can be bought through the Apple App Store, Google Play or our website [OPEN], or obtained with an Activation Code (Section 9.7). The price, billing period and other material terms shown at checkout apply to your purchase. Prices may differ by channel, country and currency.
9.2 Subscriptions are billed in advance for each billing period. Taxes are included in or added to the price as the law and the Billing Provider require.
9.3 For purchases through Apple or Google, the store is the seller or billing provider and its terms govern billing, cancellation and refunds. For website purchases, HidzoVPN is the seller and our payment processor [OPEN] processes the payment.
9.4 If a payment fails, we or the Billing Provider may try again, ask you to update your payment method, or end Premium access.
9.5 Cryptocurrency. [OPEN] Where we accept cryptocurrency, the purchase is a one-time prepayment for the period shown and does not renew automatically. Refunds for cryptocurrency purchases are described in the Refund and Cancellation Policy. [COUNSEL]
9.6 Payment authorization. You authorize the seller shown at checkout to charge your payment method for each billing period, at the price disclosed to you, until you cancel.
9.7 Activation Codes. [OPEN] Premium may also be obtained with an Activation Code bought from an authorized reseller. An Activation Code gives Premium for the fixed period stated with it, does not renew automatically and can be redeemed only at [OPEN]. Unredeemed codes expire [OPEN]. The reseller that sold the code is the seller and handles refunds, as described in the Refund and Cancellation Policy. We may refuse or deactivate a code that was lost, leaked, obtained fraudulently or sold in breach of the law or of our reseller terms [COUNSEL].
10.1 A free trial, where offered, lasts for the period shown when you sign up [OPEN]. Eligibility is limited to new users unless the offer says otherwise.
10.2 AT THE END OF THE TRIAL, YOUR SUBSCRIPTION STARTS AUTOMATICALLY AND YOU WILL BE CHARGED THE PRICE SHOWN WHEN YOU SIGNED UP, UNLESS YOU CANCEL BEFORE THE CANCELLATION DEADLINE SHOWN AT SIGN-UP. For trials started through Apple, cancel at least 24 hours before the trial ends [VERIFY]. For trials on our website, the deadline is shown at sign-up and in your confirmation [ENGINEERING].
10.3 An introductory price applies only to the period stated in the offer. After that, the subscription renews at the standard price shown in the offer.
11.1 EXCEPT FOR CRYPTOCURRENCY PREPAYMENTS (SECTION 9.5) AND ACTIVATION CODES (SECTION 9.7), YOUR SUBSCRIPTION RENEWS AUTOMATICALLY AT THE END OF EACH BILLING PERIOD, AND YOU WILL BE CHARGED THE THEN-CURRENT PRICE FOR THE SAME BILLING PERIOD, UNTIL YOU CANCEL. You can cancel at any time (Section 12). [OPEN]
11.2 For subscriptions bought on our website, we will tell you in advance of any price increase, in the way the law requires, and you may cancel before the new price applies. For subscriptions bought through Apple or Google, the store notifies you of price changes under its rules. [COUNSEL]
11.3 We will send you reminders of your subscription terms, and notice before a plan of one year or longer renews, where the law requires it [COUNSEL] [ENGINEERING].
12.1 Cancelling stops future renewals. You keep Premium until the end of the period you have paid for, unless you receive a refund [ENGINEERING]. Trials started through a store may end when cancelled, under that store's rules [VERIFY].
12.2 Apple: cancel in your Apple Account subscription settings. Google Play: cancel in Google Play subscriptions. Website purchases: cancel online in your HidzoVPN account at [ENGINEERING]; you can also email support@hidzovpn.com with the subject "Cancel Subscription" from your account email, or include that address in your message. Online cancellation is available without any further step that delays or obstructs it [ENGINEERING].
12.3 Deleting the app does not cancel a subscription. Deleting your account cancels the renewal of a subscription bought on our website [ENGINEERING], but not of a subscription billed by Apple or Google; cancel those with the store first.
13.1 Refunds are governed by our Refund and Cancellation Policy and, for purchases through Apple or Google, by the rules of that store. Nothing in these Terms limits any right to a refund or other remedy that the law gives you.
13.2 Right of withdrawal (European Union and United Kingdom). If you live in the European Union or the United Kingdom and buy a subscription on our website, you have the right to withdraw from the contract within 14 days after the day the contract is concluded, without giving a reason, as described in the Refund and Cancellation Policy. To withdraw, use the "Withdraw from contract here" function in your account [ENGINEERING] or contact us. If you asked us to start the service during the withdrawal period and then withdraw, you pay an amount in proportion to the service provided until you told us you were withdrawing [COUNSEL]. For purchases through Apple or Google, the store's process applies [VERIFY].
13.3 Please contact us before disputing a charge with your bank, so we can try to resolve the issue. This does not limit your right to dispute a charge.
You can delete your account in the app or as described in our Account and Data Deletion Policy. Deleting your account cancels the renewal of a subscription bought on our website [ENGINEERING], but does not cancel a subscription billed by Apple or Google. We delete or de-identify your information as described in the Privacy Policy and the Account and Data Deletion Policy.
Our Privacy Policy explains what information we process, why, for how long and what choices you have.
16.1 The Services rely on third parties such as app stores, payment processors, sign-in providers and hosting providers [OPEN]. Their own terms apply to your use of their services.
16.2 We are not responsible for third-party websites, content or products, including those shown in advertisements.
[TO COMPLETE]
This Section applies if you downloaded our app from Apple's App Store. It is included at Apple's requirement.
18.1 We may update, change or stop features, servers, locations, protocols or plans for legitimate reasons, such as security, legal requirements, technical changes or changes in our providers. We will give reasonable notice of a change that materially reduces a paid feature, where practicable and where the law requires it.
18.2 If we permanently stop providing a paid subscription that you bought on our website before the end of its paid period, and not because you broke these Terms, we will refund the unused part of the period or offer you an equivalent service [OPEN].
18.3 If you are a consumer in the European Union or the United Kingdom and a change to a paid feature has more than a minor negative effect on you, we will tell you in advance, and you may end your subscription free of charge within 30 days after the change and receive a refund for the unused period [COUNSEL].
19.1 HidzoVPN and its licensors own the Services, including the software, designs, text, trademarks and logos. You receive only the license described in Section 6.
19.2 If you send us feedback or suggestions, you allow us to use them without payment or attribution.
TO THE EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE". WE DO NOT PROMISE THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE OR SECURE AGAINST EVERY THREAT, OR THAT THEY WILL GIVE ACCESS TO ANY PARTICULAR CONTENT. TO THE EXTENT PERMITTED BY LAW, WE EXCLUDE IMPLIED WARRANTIES, INCLUDING OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.
If you are a consumer in the European Union or the United Kingdom, you have legal rights if a paid service is not provided with reasonable care and skill or does not conform to the contract; this Section does not limit those rights. If the law of your place of residence gives you other rights that cannot be excluded, this Section does not affect them.
21.1 TO THE EXTENT PERMITTED BY LAW, WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, DATA OR GOODWILL.
21.2 TO THE EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICES OR THESE TERMS IS LIMITED TO THE AMOUNT YOU PAID FOR THE SERVICES IN THE 12 MONTHS BEFORE THE EVENT THAT GAVE RISE TO THE CLAIM [OPEN].
21.3 Nothing in these Terms limits liability that cannot be limited by law, including, where applicable, liability for fraud, gross negligence, willful misconduct, or death or personal injury caused by negligence, or your statutory rights as a consumer. [COUNSEL]
To the extent permitted by law, you will compensate HidzoVPN for claims, losses and reasonable legal costs arising from your unlawful use of the Services or your breach of these Terms. This does not apply to losses caused by our own fault [COUNSEL].
23.1 You may stop using the Services at any time. To end a subscription, cancel it (Section 12).
23.2 We may suspend or end your access if you break these Terms or the Acceptable Use Policy, if we reasonably suspect fraud or a security threat, if payment fails, or if the law, a court, an authority or an app store requires it. Where reasonable and lawful, we will tell you first and give you a chance to fix the problem. The Acceptable Use Policy explains how decisions are made and how to appeal.
23.3 If we end a paid subscription because we reasonably determined that you seriously broke these Terms, you are not entitled to a refund, except where the law requires one.
23.4 Sections 9 (amounts owed), 13, 19 to 22 and 26 to 30 continue after termination. Your license under Section 6 ends.
We respond to requests from courts, governments and law-enforcement authorities as described in our Law Enforcement Guidelines [OPEN]. Requests must be sent to the address given there. We may challenge requests that are invalid or overbroad.
25.1 We may update these Terms. We will publish the new version with its effective date and keep earlier versions available [OPEN].
25.2 If a change is material, we will give you reasonable notice before it takes effect, for example by email or in the app, and, where the law requires it, ask for your agreement. If you do not agree, you may cancel before the change takes effect [COUNSEL].
25.3 A change to Section 27 or 28 does not apply to a dispute that either of us knew about before the change took effect.
[COUNSEL]
26.1 The Services are subject to United States sanctions and export-control laws and may be subject to the laws of other countries. You may not use the Services in a way that would cause HidzoVPN to breach those laws.
26.2 You may not use the Services if you are, or act for, a person on a U.S. sanctions list or a person with whom U.S. persons are prohibited from dealing, or if you are acting for a government that is subject to U.S. sanctions, unless the law permits it.
26.3 We may restrict registration, payment methods, downloads, server access or support in particular countries or regions, or for particular persons, where we consider it necessary to comply with the law.
26.4 [OPEN]
27.1 These Terms are governed by the laws of the State of Florida, United States, without regard to its conflict-of-laws rules. The UN Convention on Contracts for the International Sale of Goods does not apply.
27.2 Except as Section 27.3 provides, and subject to Section 28, disputes will be heard by the state courts in Pinellas County, Florida, or the federal court for the district that includes Pinellas County [COUNSEL].
27.3 Consumers. If you are a consumer, you keep the protection of the mandatory laws of the country and state where you live. If you live in the European Union or the United Kingdom, you may bring proceedings in the courts where you live, and we may bring proceedings against you only in those courts [COUNSEL]. Either of us may bring an eligible individual claim in a small-claims court.
28.1 Talk to us first. Before starting a claim, please send a written description of the dispute, your account email and the outcome you want to [OPEN]. We will try in good faith to resolve it within 30 days. This does not prevent either party from seeking urgent relief or from starting proceedings to prevent a claim from becoming time-barred.
28.2 [COUNSEL]
Alternative A — courts. Disputes are resolved in the courts identified in Section 27.
Alternative B — individual arbitration for U.S. users with opt-out (for counsel to draft in full). If you live in the United States, disputes will be resolved by binding individual arbitration administered by [COUNSEL], except for small-claims matters and claims for injunctive relief concerning intellectual property. You may opt out within 30 days after first accepting these Terms by emailing [OPEN]. CLASS AND REPRESENTATIVE ACTIONS ARE NOT PERMITTED IN ARBITRATION UNDER THIS SECTION. [COUNSEL]
29.1 Electronic communications. You agree that we may give you notices, receipts and other communications electronically, including by email and in the app.
29.2 Events outside our control. We are not responsible for failures caused by events beyond our reasonable control.
29.3 Transfer. You may not transfer your rights under these Terms. We may transfer these Terms to a successor to our business, and we will tell you if we do so.
29.4 No waiver; severability. If we do not enforce a provision, we do not give up the right to do so later. If a court finds a provision unenforceable, the rest of these Terms continue to apply.
29.5 Entire agreement. These Terms and the documents listed in Section 1 are the entire agreement between you and us about the Services. This does not exclude anything we told you that the law treats as part of our contract with you.
29.6 Language. These Terms are written in English. If a translation differs, the English version prevails, unless the law of your place of residence requires otherwise.
HidzoVPN, Inc. · Legal Information page: [OPEN] · Support: support@hidzovpn.com · Legal notices: [OPEN]
Part of the Terms of Service
Version: 1.0 [OPEN] · Effective: [OPEN]
This Acceptable Use Policy is part of our Terms of Service. It applies to everyone who uses HidzoVPN, with or without an account [ENGINEERING]. It is issued by HidzoVPN, Inc., a Florida corporation.
Except as permitted by our Vulnerability Disclosure Policy, you may not use HidzoVPN, or help or allow anyone else to use it, to:
[ENGINEERING] Where peer-to-peer file sharing is available, you may use it only for content you have the right to share.
We monitor the health and security of our systems. We do not monitor the content of your traffic or the websites you visit [ENGINEERING]. We learn of possible abuse from:
We do not record the websites you visit, the content of your traffic or your DNS queries [ENGINEERING]. We keep connection information only as described in Sections 3.3 and 11 of our Privacy Policy. [ENGINEERING]
Depending on how serious the problem is, whether it has happened before and the law, we may: warn you; limit or block certain functions or ports; block a device or payment method [ENGINEERING and COUNSEL]; suspend your access; or close your account. Some of these measures are applied by automated rules; a person reviews every appeal. Where reasonable and lawful, we will tell you first and give you a chance to fix the problem. We act without advance notice when this is necessary to prevent harm, protect security, comply with the law or respond to serious abuse. Where we obtain actual knowledge of apparent child sexual abuse material, we report it to the National Center for Missing & Exploited Children as U.S. law requires [COUNSEL].
If we reasonably determine that you have seriously broken this policy and close your paid account for that reason, you are not entitled to a refund, except where the law requires one [COUNSEL].
We will terminate, in appropriate circumstances, the accounts of users who repeatedly infringe copyright [COUNSEL].
To report abuse of our Services, email [OPEN] with the IP address, date, time and time zone, and a description. We may not be able to act on reports that do not include this information.
If you think we have restricted or closed your account by mistake, email support@hidzovpn.com with the subject "Account Appeal", your account email or, if you use HidzoVPN without an account, the installation identifier shown in the app, and an explanation. We will review your appeal and reply [OPEN]. An appeal does not lift an urgent restriction while it is reviewed.
If you find a security vulnerability in our Services, please follow our Vulnerability Disclosure Policy [OPEN]. Testing that follows that policy is not a breach of this Acceptable Use Policy.
We may update this policy. We will publish the new version with its effective date.
Part of the Terms of Service
Version: 1.0 [OPEN] · Effective: [OPEN]
This policy explains how to cancel a HidzoVPN subscription and when you can get a refund. It forms part of our Terms of Service. It is provided by HidzoVPN, Inc., a Florida corporation. "Premium" means the paid HidzoVPN plan described in our Terms of Service. Nothing in this policy limits any right you have under the law of the place where you live.
Except for cryptocurrency prepayments (Section 6) and Activation Codes (Section 5A), your subscription renews automatically until you cancel [ENGINEERING]. Cancelling stops the next renewal. You keep Premium until the end of the period you have already paid for, unless you receive a refund [ENGINEERING].
| Where you bought | How to cancel |
|---|---|
| Our website (including purchases made in the Android app downloaded from our website [ENGINEERING]) | Online in your account: [ENGINEERING]. You can also email support@hidzovpn.com with the subject "Cancel Subscription" from your account email, or include that address in your message. An email cancellation takes effect when we receive it; if we charge you after that, we will refund the charge. |
| Apple App Store | On your iPhone or iPad: Settings → your name → Subscriptions → HidzoVPN → Cancel Subscription. |
| Google Play | In the Play Store: Payments and subscriptions → Subscriptions → HidzoVPN → Cancel subscription. |
| Germany | Use the "Verträge hier kündigen" button at [ENGINEERING] [COUNSEL] |
| France | Use the cancellation function at [ENGINEERING] [COUNSEL] |
Deleting the app does not cancel your subscription. Deleting your account cancels the renewal of a website subscription [ENGINEERING], but not of an Apple or Google subscription.
To avoid being charged for the next period, cancel before the renewal time shown in your account or store. Times for website purchases are shown in [ENGINEERING].
European Union and United Kingdom: see Section 4 for your right to withdraw and get a refund.
[OPEN]
If you cancel a trial before the cancellation deadline, you will not be charged. For trials started through Apple, cancel at least 24 hours before the trial ends [VERIFY]. When you start a trial on our website, we send you a confirmation that states the date the trial ends, the price that will be charged after it and a link to cancel online [ENGINEERING]. If you cancel a website trial, you keep Premium until the trial ends [ENGINEERING]. [OPEN]
[OPEN]
Alternative A — statutory refunds and discretionary review. We give refunds where the law requires it, including under Section 4. We also review other refund requests individually and may grant a full or partial refund, for example if you were charged by mistake or could not use the service because of a problem on our side.
Alternative B — 30-day refund on your first payment.
[COUNSEL]
Service failures (both alternatives): [OPEN].
How to request: email support@hidzovpn.com from your account email, or include that address in your message, with the date and amount of the charge. Approved refunds are returned to the original payment method [OPEN]. Your bank may take longer to show the refund.
[COUNSEL]
4.1 If you live in the European Union or the United Kingdom and buy a subscription on our website, you can withdraw from the contract within 14 days after the day the contract is concluded, without giving a reason.
4.2 To withdraw, use the "Withdraw from contract here" function in your account, then confirm with "Confirm withdrawal"; we send you an acknowledgement by email straight away [ENGINEERING]. You can also tell us clearly by email to support@hidzovpn.com. You may use the model withdrawal form below, but you do not have to. If you cancel within the 14-day period, we will ask whether you also want to withdraw and receive a refund under this Section [ENGINEERING].
4.3 If you expressly asked us to start Premium during the withdrawal period and then withdraw, you pay only for the paid service provided until you told us, calculated day by day. You pay nothing for any free-trial period, and nothing at all if you did not make that request. We refund without undue delay and no later than 14 days after we receive your withdrawal, to the payment method you used, free of charge. [COUNSEL]
4.4 For purchases through Apple, Apple handles withdrawals under its own process. For Google Play purchases [VERIFY].
(complete and return this form only if you wish to withdraw from the contract)
— To [OPEN], [OPEN], support@hidzovpn.com:
— I/We hereby give notice that I/We withdraw from my/our contract for the provision of the following service: HidzoVPN Premium
— Ordered on
— Name of consumer(s)
— Address of consumer(s)
— Signature of consumer(s) (only if this form is notified on paper)
— Date
(Optional: account email, to help us find your account.) [COUNSEL]
5.1 Apple: Apple handles refunds for App Store purchases. We cannot issue refunds for Apple purchases. Request a refund at https://reportaproblem.apple.com.
5.2 Google Play: you can ask Google Play for a refund. You can also ask us at support@hidzovpn.com; we apply Section 3 to Google Play subscriptions [OPEN] and issue approved refunds through Google Play [VERIFY].
[OPEN] An Activation Code gives Premium for a fixed period and does not renew, so there is nothing to cancel. Refunds and any statutory withdrawal right for a code are handled by the reseller that sold it. If we deactivate a code because the reseller broke its agreement with us, contact support@hidzovpn.com [COUNSEL].
[OPEN] Cryptocurrency purchases are one-time prepayments and do not renew automatically. Refunds, where available under this policy, are paid to a wallet address you control, in [OPEN], for [OPEN], less network fees. For withdrawals under Section 4, we pay the network fees and refund in the same asset unless you agree otherwise. We do not send refunds to third parties. Blockchain payments cannot be reversed. [COUNSEL]
If you think you were charged incorrectly, please contact us first so we can try to resolve it. This does not affect your right to dispute a charge with your bank or card issuer.
HidzoVPN, Inc. · support@hidzovpn.com · Legal Information page: [OPEN] [OPEN] [OPEN]
Supplements the Terms of Service
Version: 1.0 [OPEN] · Effective: [OPEN]
HidzoVPN, Inc. accepts reports of security vulnerabilities in our Services. This policy explains how to report a vulnerability, what testing we authorize and what commitments we make. It supplements our Terms of Service. We do not pay rewards for reports.
Email [OPEN] [OPEN]. Please include the affected app, version, website or server; a description of the vulnerability and its possible impact; the steps needed to reproduce it; and how we can contact you. Our contact details are also published in https://hidzovpn.com/.well-known/security.txt [ENGINEERING].
In scope: the HidzoVPN iOS app from the App Store; the HidzoVPN Android app from Google Play or our website; the domains listed here [OPEN]; and our VPN servers when you connect to them as an ordinary user of your own account.
Out of scope: services, networks, hypervisors and facilities run by third parties, including Apple, Google, our payment processor and our hosting providers; physical attacks; social engineering of our staff or users; denial-of-service testing; and reports produced only by automated scanners without a demonstrated impact.
When you test, you must:
Nothing in this policy prevents you from reporting a vulnerability to a national computer security incident response team (CSIRT), ENISA or another competent authority.
[COUNSEL]
If you comply with this policy:
These commitments do not apply if you access, keep or disclose other users' data beyond what Section 4 allows, demand payment, disrupt the Services, or disclose before the date in Section 4. They do not limit any notification the law requires us to make about a vulnerability, an incident or a personal-data breach. They bind only HidzoVPN, Inc.; they do not bind any government authority or any other person, and they cannot authorize testing of systems that others own or operate. Our authorization does not cover the laws of the country where you, or the server you test, are located.
If a vulnerability is being actively exploited, the law may require us to notify the competent CSIRT and ENISA and to inform users. We will not name you in those notices unless the law requires it or you agree [COUNSEL]. We may be unable to engage with, credit or reward people who are located in sanctioned countries or appear on sanctions lists [COUNSEL]. We process your contact details as described in our Privacy Policy [OPEN].
We may update this policy. We will publish the new version with its effective date. Questions: [OPEN].
Company details (also published on its own page)
Version: [OPEN] · Effective: [OPEN]
HidzoVPN is provided by HidzoVPN, Inc., a corporation organized under the laws of the State of Florida, United States (Florida Department of State document number P25000060442). HidzoVPN, Inc. provides the HidzoVPN apps, websites and services.
HidzoVPN, Inc. was formerly Nebulavpn, Inc., a California corporation [COUNSEL].
| Item | Details |
|---|---|
| Legal name | HidzoVPN, Inc. |
| Type of entity | Florida profit corporation |
| Florida document number | P25000060442 |
| Business address | [OPEN] |
| Mailing address | 7901 4th Street North, Suite 9375, Saint Petersburg, FL 33702, United States |
| Registered agent in Florida | Northwest Registered Agent LLC, 7901 4th Street North, Suite 300, Saint Petersburg, FL 33702, United States [COUNSEL] |
| Telephone | [OPEN] |
| Website | https://hidzovpn.com |
| VAT or other tax identification number | [OPEN] |
| Purpose | Contact |
|---|---|
| Help with the app, your account or a web purchase | support@hidzovpn.com |
| Purchases made through the App Store or Google Play (refunds and billing) | App Store: Apple handles billing and refunds (reportaproblem.apple.com). Google Play: request a refund from Google Play, or write to support@hidzovpn.com as described in our Refund and Cancellation Policy |
| Privacy questions and requests about your personal information | [OPEN]. See our Privacy Policy for how requests are handled |
| Reporting a security vulnerability | [OPEN]. See our Vulnerability Disclosure Policy and https://hidzovpn.com/.well-known/security.txt [ENGINEERING] |
| Reporting abuse of our service (spam, attacks or other misuse coming from our servers) | [OPEN]. See our Acceptable Use Policy |
| Complaints about our service | support@hidzovpn.com. Sections 27 and 28 of the Terms of Service explain how disputes are handled |
| Legal notices | [OPEN], with a copy by post to the mailing address above |
| Requests from courts, government or law-enforcement authorities | [OPEN]. See our Law Enforcement Guidelines [OPEN] |
[OPEN]
Legal notices to HidzoVPN, Inc. can be sent in writing to the legal-notices email address above, with a copy by post to our mailing address. Service of process on HidzoVPN, Inc. in Florida may be made on our registered agent. Nothing on this page limits any method of service or notice permitted by law.
Our apps are published on the Apple App Store under the developer name "HidzoVPN, Inc." and on Google Play under the developer name [VERIFY]. We also offer an Android app for download from our website at [ENGINEERING]; we publish the SHA-256 checksum of the current release and the fingerprint of our signing certificate at [ENGINEERING]. We distribute our apps only through the sources listed above. Copies obtained from other sources are not distributed by us and may have been modified.
HidzoVPN and the HidzoVPN logo are trademarks of HidzoVPN, Inc. [COUNSEL]
| Document | Link |
|---|---|
| Terms of Service | [OPEN] |
| Privacy Policy | [OPEN] |
| Refund and Cancellation Policy | [OPEN] |
| Acceptable Use Policy | [OPEN] |
| Cookie Notice | [OPEN] |
| Account and Data Deletion Policy | [OPEN] |
| List of Service Providers | [OPEN] |
| Law Enforcement Guidelines | [OPEN] |
| Vulnerability Disclosure Policy | [OPEN] |
Earlier versions of these documents are available on request at the legal-notices address. [OPEN]
[COUNSEL]
| Item | Details |
|---|---|
| Point of contact for authorities of EU Member States, the European Commission and the European Board for Digital Services (Digital Services Act, Article 11) | [OPEN]. Languages: [OPEN] |
| Point of contact for users of our service (Digital Services Act, Article 12) | [OPEN] |
| Legal representative in the European Union (Digital Services Act, Article 13) | [OPEN] |
| Representative in the European Union and in the United Kingdom for data-protection matters (GDPR Article 27; UK GDPR Article 27) | [COUNSEL] |
| Geographical address, telephone number and email address | See "Company details" above |
[COUNSEL]
This page is written in English. Translations are provided for convenience; if a translation differs from the English text, the English text prevails, unless the law of your place of residence requires otherwise.